Refund Policy

✅ REFUND & RETURN POLICY (ENGLISH – PROFESSIONAL VERSION)

Returns

You have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition as received, unused, with original tags, and in its original packaging. A receipt or proof of purchase is also required.

To initiate a return, please contact us at jesushum2419@gmail.com.
Returns must be sent to the following address:
[INSERT RETURN ADDRESS]

If your return is approved, we will provide you with a return shipping label along with instructions on how and where to send your package.
Returns sent without prior authorization will not be accepted.

For any questions related to returns, please contact us at jesushum2419@gmail.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.

Exceptions / Non-returnable items

Certain items cannot be returned, including:

  • Custom or personalized products

  • Perishable goods (such as food, flowers, or plants)

  • Personal care or hygiene products

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns for sale items or gift cards.

If you are unsure whether your item is eligible for return, please contact us before purchasing.

Exchanges

The fastest way to ensure you receive the item you want is to return the original item and, once the return is approved, place a new order separately.

European Union 14-day cooling-off period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

The item must be returned unused, with original tags and packaging, along with proof of purchase.

Refunds

We will notify you once we have received and inspected your return and inform you whether your refund has been approved or denied.

If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that your bank or credit card issuer may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at jesushum2419@gmail.com.

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